SERVICES DIVISION

Temple Terrace is a primary 911 call center for Hillsborough County. The Communications Section is responsible for answering all emergency and non-emergency calls for both the Police Department and the Fire Department. The Communications Section is staffed by Communications Officers, Senior Communication Officers and a Communications Supervisor.

2009 CALL STATISTICS
9-1-1 Calls:	9,306
9-1-1 Hang-ups:	716*
Administrative Calls:	70,257
Fire/Medical Calls:	2,808
Mutual Aid Calls:	352
EMD Calls:	1,492
Police Calls for Service:	38,055

* 9-1-1 hang-ups: If you dial 9-1-1 by accident, please stay on the telephone until an operator speaks with you. They will ask you to verify your telephone number and address. You can then advise the operator that you misdialed. Otherwise, we will have to take the time to call you back. If no one answers the telephone, an officer will be dispatched to investigate.

Our operators are trained to ask many questions. You, as the caller, are our eyes and ears. You are seeing things and hearing things that we cannot hear. We will be asking you questions to determine what types of resources need to be dispatched and how many units are required to handle the situation.

For medical calls, we follow the national model for emergency medical dispatch. We must follow the protocol by asking questions in a specific order. This allows us to provide the information to the responding units to aid you in a timely manner.

January 2010 Dispatch Statistics
(See Patrol Section for police response times.)

Communications Supervisor Stephen Cellucci

To contact dispatch call:

(813) 989-7110
(813) 989-7111
(813) 506-6514 (Communications Supervisor)
or E-Mail Services Communications Supervisor at scellucci@templeterrace.com

RECORDS SECTION

The Records Section is the central depository and processing section for Incident, Criminal, and Florida Traffic Crash Reports, generated by the Temple Terrace Police Department. This section is staffed by the Records Manager, who daily receives all police reports, traffic accident reports, and traffic citations. All of the reports are carefully checked for vital information, which is then entered into the Public Safety Computer System, and submitted to the Florida Department of Law Enforcement (FDLE) for Uniform Crime Reporting purposes, which is used in the national and state crime statistics.

Daily reports are copied for submission to both the Public Defender's Office and the State Attorney’s Office for criminal and civil trials. The Records Manager copies reports daily for individuals, attorneys and insurance companies; and keeps all statistical data for submission to various state and federal agencies.

The Florida Statute (119) outlines the criteria of what is considered as public record; therefore, the Temple Terrace Police Department is required to release information according to the public record laws.

How to Obtain Information (Printable Version)

Hours of Operation: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Location: City Hall, 1st Floor, 11250 N. 56th Street, Temple Terrace, FL 33617
Mailing Address: Temple Terrace Police Department, P.O. Box 16930, Temple Terrace, FL 33687
Telephone Number: (813) 506-6516
E-mail: policerecords@templeterrace.com

Fees for Records

A mail request must include a self-addressed, stamped envelope along with a check made out to the Temple Terrace Police department for the amount indicated in the table below.

POLICE REPORT	$3.00
TRAFFIC ACCIDENT REPORT **	$3.00
LOCAL BACKGROUND CHECK	$3.00
OFFENSE REPORT	$3.00
CERTIFIED COPY of REPORT	$4.00
CRIME SURVEY REPORT	$10.00
TRAFFIC FATALITY REPORT	$25.00
Extensive Research	Deposit required according to the nature of the request (A special service charge when the nature or volume of public records to be inspected is such as to require extensive use of information technology resources, or exstensive clerical assistance or supervisory assistance, or both. Call for fees.)

** Release of Florida Traffic Crash Reports

Per Florida Statute Section 316.066, effective June 5, 2001, accident reports are no longer a public records under the provisions of Florida Statute Section 119.07 for a period of 60 days after the date the report is filed. However, they can be made available immediately to:

1. The parties involved;
2. Their legal representatives;
3. Their licensed insurance agents;
4. Their insurers;
5. Persons under contract with such insurer to provide claims or underwriting information;
6. Prosecutorial authorities;
7. Radio and television stations licensed by the FCC;
8. Newspapers qualified to publish legal notices and free newspapers of general circulation, published once a week or more often, available and of interest to the public generally for the dissemination of news. For the purpose of Florida Statute Section 316.066, the following products are NOT qualifying newspapers:  those intended primarily for members of a particular profession or occupational group; those with the primary purpose of distributing advertising; those with the primary purpose of publishing names and other personally identifying information concerning parties to motor vehicle crashes;
9. State and Federal Agencies authorized to have access to such reports by any provision of the law.

Per Florida Statute Section 316.066, any person attempting to access accident reports within 60 days after the date the report is filed must present legitimate credentials or identification that demonstrates their qualifications to access the report. Any person, knowing that he or she is not entitled to obtain information made confidential by this section is guilty of a felony of the third degree, punishable as provided in Florida Statute Section 775.082, 775.083 or 775.084.

When making a request for an accident report which falls within the 60 days time period, one of the following types of credentials and/or identification must be provided in support of any claim for access to the requested report:

1. Drivers license or other governmental issued picture ID, identifying the requester as a party involved in the accident;
2. Signed and notarized letter from an involved party authorizing the pickup of the report on their behalf;
3. Letter from an attorney stating they represent a party involved;
4. Formal written request from an insurance company on company letterhead or otherwise clearly identifiable request form for each report identifying the parties they insure;
5. Written proof demonstrating one is under contract with an insurer for the specific report requested and identifying the insured parties;
6. State or Federal Credentials and/or licenses;
7. As approved by a supervisor in the Records Section.

CRIME SCENE AND PROPERTY SECTION

The Crime Scene and Property section is staffed by a full time Crime Scene/Evidence Coordinator who is responsible for conducting crime scene investigations involving the collection, photographing, diagramming, processing and preservation of evidence.

Also the Crime Scene/Evidence Coordinator classifies, files ten print fingerprint cards using the Henry and NCIC systems, and compares them with latent prints taken from crime scenes.

COMMUNITY SERVICE OFFICERS

Community Service Officers handle a variety of different duties ranging from traffic crash investigation, handling some non-emergency calls, to civil matters. They are also responsible for keeping the fleet of police vehicles running in top condition.

SCHOOL CROSSING GUARDS

The School Crossing Guards are responsible for helping your children safely walk to school. Temple Terrace is also the proud recipient of the State of Florida's School Crossing Guard Program of the Year.

To Contact Services Division Commander Sheryl Shingleton, call (813) 506-6512 or e-mail her at sshingleton@templeterrace.com