INFORMATION SERVICES MAIN   |   FAQs

As an internal service department, the City’s Information Services Department is not seen by many of Temple Terrace’s citizens. However, its staff administrates all of the City’s technology and computer functions, many of which you may use indirectly through daily business with the City staff. The primary objective of the Information Services Department is to install and maintain computerized systems - to automate and expedite tasks that were once done manually. In the ever-changing world of computer technology, maintaining all of the City’s computer systems can be a challenging and demanding task.

The I.S. Department’s three member staff performs the obvious duties, such as installing and maintaining computer hardware and software for our 230 users. Information Services also monitors a telephone “help line” to assist users when computer problem arise. User support for our City staff is an important aspect of the job. Information Services also monitors and maintains the Police and Fire computer aided dispatch system, which controls and tracks how Police Officers and Fire/EMS respond to 911 calls.

Protection of the integrity of the City’s computer data files is imperative. The Information Services Department keeps the City’s information safe with a combination of regular data backups, anti-virus and firewall software and stringent security access policies. Other responsibilities include the construction and maintenance of network connections to keep all of our City facilities’ computers talking to one another, as well as conducting the regular training of City staff in basic computer skills.

The Information Services department works with all other City departments to insure that their technology needs are met. From implementing new software for specific functions to the installation of computer and network hardware, the I.S. staff covers all aspects of computer assistance.