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FINANCE MAIN | APPLICATION FOR SERVICE | RESIDENTIAL DEPOSIT COMMERCIAL DEPOSIT | DELINQUENT BILLS | TERMINATE ACCOUNT | RATES
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First Time Users
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Registered Users
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The City of Temple Terrace provides many convenient methods for payment of your utility bill (water, sewer and garbage):
* Online using Visa, MasterCard, Discover or your checking account.
* Automatic Bank Draft (bank account) withdrawal.
* Online Autopay with an automatic monthly deduction from your checking or credit card account.
* By regular mail to City of Temple Terrace, Customer Service, P.O. Box 16930, Temple Terrace, FL 33687-6930.
* In person at City Hall (1st floor), 11250 N. 56th St. - Monday thru Friday from 7:30 a.m. to 5 p.m.
* By phone with your Visa, MasterCard or Discover by calling (813) 506-6420.
* After Hours Drop Box in the City Hall parking lot (on the 53rd Street side).
Temple Terrace City Hall 11250 N. 56th St., 1st Floor Temple Terrace, FL 33617 (813) 506-6420 Monday through Friday 7:30 a.m. to 5 p.m. |
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Questions about your bill? Call Customer Service at (813) 506-6420 or e-mail: customerservice@templeterrace.com |
Pay your utility bill using Automatic Bank Draft: The City of Temple Terrace offers a FREE service - Automatic Bank Draft. Sign up for this service and never again worry about a late utility bill payment. Your bill will be paid automatically by electronic funds transfer from your bank account. It typically takes about 30 days after the authorization form has been accepted by the City and processed by your bank for this service to begin.
To initiate Automatic Bank Draft, complete the authorization form and return it to Customer Service with a voided check.
Receive your utility bill via e-mail: The City of Temple Terrace is pleased to offer you a more ecologically friendly method of receiving your utility bill, making it available through e-mail. To start this service, contact Customer Service at (813) 506-6420 or customerservice@templeterrace.com
First-time users must complete the following steps to view account information.
1. Users must have a valid e-mail address to use online bill pay.
2. Find your account number, due date, and amount due on your most recent utility bill.
3. Click Here to begin the registration process and Sign On.
4. Enter your account number. The account numbers must be entered exactly (including dashes and zeroes) as shown on your bill. Example - 12345-67890
5. Enter due date and amount due from your most recent bill.
6. Click on the Submit button
7. Create a PIN, a PIN reminder, and enter your e-mail address. The PIN number must have 3-10 characters. The registration process will stop here if you do not have an e-mail account.
8. Click on Submit.
9. Click on Exit. You will receive an e-mail with directions.
10. After you have clicked on the link in the e-mail, a screen will appear that states your account has been enabled. Your registration process is now complete. Click on the Submit button to sign on.
11. Use your Account Number and PIN to access your utility bill.
UTILITY BILLING OFFICE - HOURS OF OPERATION Temple Terrace City Hall 11250 N. 56th St. Temple Terrace, FL 33617 (813) 506-6420 Monday through Friday, 7:30 a.m. - 5 p.m. customerservice@templeterrace.com |
APPLICATION FOR UTILITY SERVICE
Per Owner Occupied Unit |
Per Tenant Occupied Unit |
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Any Single Service Deposit |
50.00 |
100.00 |
Multiple-Service Deposit: Water, Sanitary Sewer, Solid Waste |
100.00 |
200.00 |
The City has the right to increase a deposit to an amount equal to three times the highest monthly combined utility bill from the customer's preceding year, whenever it is deemed necessary to guarantee customer payment of future utility bills. The City reserves the right to require proof of ownership to determine the amount of the applicable deposit. An owner-occupied unit with two consecutive years of service history and satisfactory payment will not be required to pay a deposit. This provision shall apply to only one account per customer.
UTILITY DEPOSITS – COMMERCIAL (Code Section 21.410.5 (b)(1))
Upon application for utility service, a deposit will be equal to two times the estimated monthly combined utility bill for service to the account. All money deposited will be returned to the depositor when all service provided and any delinquencies have been paid in full and further services are not required. Annually, each deposit will be reviewed for actual utilization and adjusted accordingly.
COLLECTION OF CHARGES FOR SEWER SERVICE
WHEN WATER IS NOT SUPPLIED BY THE CITY
If any bill for sanitary sewer service charges is not paid when due, the owner, tenant or occupant of the premises will cease to dispose of sewage until sanitary sewer service charges, plus an additional to ten percent of the bill, is paid within five days after the receipt of notice of delinquency. If, after five days, the City has not received payment, water service will be shut off through the appropriate legal process, and we will proceed to recover the sewer charges including but not limited to collection costs and attorney's fees.
The Finance Department will not be responsible for delays or losses in receipt of utility bill payment. Failure to receive a utility bill does not release customer of liability for payment or expectation of adjustment or discount. Any adjustments or credits to the current bill will be reflected on the following month's bill.
Should the bank account you have authorized change or be closed, you are responsible for providing written notification to the City at least 30 days prior to the change.
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