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FINANCE MAIN   |   APPLICATION FOR SERVICE   |  RESIDENTIAL DEPOSIT 
  COMMERCIAL DEPOSIT   |   DELINQUENT BILLS   |   TERMINATE ACCOUNT   |   RATES


CUSTOMER SERVICE CENTER



Pay your utility bill online 


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UTILITY BILL PAYMENTS

The City of Temple Terrace provides many convenient methods for payment of your utility bill (water, sewer and garbage):

* Online using Visa, MasterCard, Discover or your checking account.
* Automatic Bank Draft (bank account) withdrawal.
* Online Autopay with an automatic monthly deduction from your checking or credit card account.
* By regular mail to City of Temple Terrace, Customer Service, P.O. Box 16930, Temple Terrace, FL 33687-6930.
* In person at City Hall (1st floor), 11250 N. 56th St. - Monday thru Friday from 7:30 a.m. to 5 p.m.
* By phone with your Visa, MasterCard or Discover by calling (813) 506-6420.
* After Hours Drop Box in the City Hall parking lot (on the 53rd Street side).


Temple Terrace City Hall
11250 N. 56th St., 1st Floor
Temple Terrace, FL 33617
(813) 506-6420

Monday through Friday
7:30 a.m. to 5 p.m.
Questions about your bill?

Call Customer Service at
(813) 506-6420 or e-mail:

customerservice@templeterrace.com


Pay your utility bill using Automatic Bank Draft:  The City of Temple Terrace offers a FREE service - Automatic Bank Draft.  Sign up for this service and never again worry about a late utility bill payment.  Your bill will be paid automatically by electronic funds transfer from your bank account.  It typically takes about 30 days after the authorization form has been accepted by the City and processed by your bank for this service to begin. 

To initiate Automatic Bank Draft, complete the authorization form and return it to Customer Service with a voided check. 



Receive your utility bill via e-mail: The City of Temple Terrace is pleased to offer you a more ecologically friendly method of receiving your utility bill, making it available through e-mail.  To start this service, contact Customer Service at (813) 506-6420 or customerservice@templeterrace.com

First Time User Directions for Online Bill Pay

First-time users must complete the following steps to view account information.


1. Users must have a valid e-mail address to use online bill pay.
2. Find your account number, due date, and amount due on your most recent utility bill.
3. Click Here to begin the registration process and Sign On.
4. Enter your account number. The account numbers must be entered exactly (including dashes and zeroes) as shown on your bill. Example - 12345-67890
5. Enter due date and amount due from your most recent bill.
6. Click on the Submit button
7. Create a PIN, a PIN reminder, and enter your e-mail address. The PIN number must have 3-10 characters. The registration process will stop here if you do not have an e-mail account.
8. Click on Submit.
9. Click on Exit. You will receive an e-mail with directions.
10. After you have clicked on the link in the e-mail, a screen will appear that states your account has been enabled. Your registration process is now complete. Click on the Submit button to sign on.
11. Use your Account Number and PIN to access your utility bill.


UTILITY SERVICES

The Utility Services Department serves as a key hub for the City as workers handle incoming calls to the switchboard and process City mail. Personnel in the Utility Sevices Department calculate, bill and collect payment for more than 6,700 water, sewer, irrigation and garbage customers each month. This equates to more than 88,000 utility bills issued each year and more than
118,000 meter readings.



UTILITY BILLING OFFICE - HOURS OF OPERATION
Temple Terrace City Hall
11250 N. 56th St.
Temple Terrace, FL 33617
(813) 506-6420

Monday through Friday, 7:30 a.m. - 5 p.m.
customerservice@templeterrace.com



APPLICATION FOR UTILITY SERVICE

CLICK HERE FOR UTILITY SERVICE APPLICATION

Complete form and return to Customer Service

All applications for water connections, sanitary sewer, and/or solid waste service to any premises shall be made to the City on forms provided for that purpose. The application shall state fully all the purposes for which utility service is required and the location to be supplied, and will be signed by the owner, tenant or agent.  The application, when accepted by the City or upon its performance of the service applied for, will constitute a contract between the applicant and the City, which will bind the applicant to pay to the City for the services rendered, its prescribed rates, and to comply with all rules and regulations as prescribed and fixed as adopted.



ROLL-OFF DUMPSTER WORK ORDER
If you need a roll-off dumpster for construction purposes CLICK HERE


UTILITY DEPOSITS – RESIDENTIAL (Code Section 21.410.5(a)(1))
Upon application for utility service, the deposit will be as  follows:


 
Per Owner Occupied Unit
Per Tenant Occupied Unit

Any Single Service Deposit

50.00

100.00

Multiple-Service Deposit: Water, Sanitary Sewer, Solid Waste

100.00

200.00

The City has the right to increase a deposit to an amount equal to three times the highest monthly combined utility bill from the customer's preceding year, whenever it is deemed necessary to guarantee customer payment of future utility bills.  The City reserves the right to require proof of ownership to determine the amount of the applicable deposit.  An owner-occupied unit with two consecutive years of service history and satisfactory payment will not be required to pay a deposit.  This provision shall apply to only one account per customer.

UTILITY DEPOSITS – COMMERCIAL (Code Section 21.410.5 (b)(1))
Upon application for utility service, a deposit will be equal to two  times the estimated monthly combined utility bill for service to the account.  All money deposited will be returned to the depositor when all service provided and any delinquencies have been paid in full and further services are not required.  Annually, each deposit will be reviewed for actual utilization and adjusted accordingly.


DELINQUENT BILLS

COLLECTION OF CHARGES FOR SEWER SERVICE WHEN WATER IS NOT SUPPLIED BY THE CITY
If any bill for sanitary sewer service charges is not paid when due, the owner, tenant or occupant of the premises will cease to dispose of sewage until sanitary sewer service charges, plus an additional to ten percent of the bill, is paid within five days after the receipt of notice of delinquency.  If, after five days, the City has not received payment, water service will be shut off through the appropriate legal process, and we will proceed to recover the sewer charges including but not limited to collection costs and attorney's fees.

PROPERTY OWNER – LIEN AUTHORITY Code Section 21.410.15)
All owners of property accepting services from the City, do consent that any lawful charge made for service, including but not limited to collections costs and attorney’s fees, will constitute a lien upon and against the property receiving service.  The lien will be enforced and collected by the City as provided by law.  This remedy shall be in addition to all other remedies available to the City for the
collection of charges.

TERMINATION OF SERVICES (Code Section 21.410.3)
A customer for utility service may terminate the contract for service at any time by giving notice to the City and by paying all amounts due for services up to the date of termination of service by the City.  If notice is not given or the bills due for service not paid, the customer will continue to be liable for service and for the minimum monthly charge in case no water is consumed, even though the premises are vacated or occupied by other parties who fail to make application for service and sign a contract.

WATER AND SANITARY SEWER RATES - CLICK HERE

GARBAGE RATES - CLICK HERE


PAYMENT OF UTILITY BILLING

The Finance Department will not be responsible for delays or losses in receipt of utility bill payment.  Failure to receive a utility bill does not release customer of liability for payment or expectation of adjustment or discount.  Any adjustments or credits to the current bill will be reflected on the following month's bill. 
Should the bank account you have authorized change or be closed, you are responsible for providing written notification to the City at least 30 days prior to the change.